Terms & Conditions: Colin Woolf - Wildlife Paintings

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Terms & Conditions

Data Protection: Your personal and payment details are treated as confidential, and will not be disclosed to any other company or organisation.

Privacy Policy: We do not collect information whilst you are browsing our site. The information about your order is only stored when you start the cart process, which is stored on your own hard drive using 'cookies'. You will need to enable 'cookies' in your web browser for the on-line cart software to work.When you make a purchase, the secure web server will request information from you (name, address, telephone number and your credit card details). This information is used for the completion of any on-line transactions. We may use this to notify you about the progress of your order or as a means of contact if a problem should occur.

Prices: All prices are in Sterling (British Pounds). If you use the currency converter option, this will display the amount in US Dollars or Euros, based on the exchange rate on that day. Please note that your credit card statement and order confirmation will display your order in Pounds Sterling.

Secure Payment: Your credit card details are processed using secure encryption methods. Payment is due with the order. You will receive automated email confirmation of your order, and you should retain the unique identification number for use in all correspondence with us concerning your order.

The title of the goods remains with Colin Woolf Wildlife Paintings until full payment has been cleared. Responsibility for their safety and accidental damage shall pass to the customer on safe delivery.

All transactions are subject to our terms and conditions. These conditions shall form the basis of a contract between Colin Woolf Wildlife Paintings and the customer. English law shall be the proper law of the contract.

THE WEBSITE

Images on this website are used for illustrative purposes only. Whilst we balance every image on the web site to match the original painting as closely as possible, it is not possible to guarantee that the picture on your own computer screen exactly matches the original painting or print. This is because of the many colour variations in computer displays.

Amendments & Availability: We reserve the right to amend this website without notice. Whilst the site is updated regularly, all original paintings, prints, miniatures, cards and other items must be subject to availability.

ORDERING & DELIVERY

Despatch: We aim to despatch most goods within two working days of the order being placed, or as soon as payment has been cleared into the bank account.

Pencil Remarques: If you have requested a print with original pencil remarques, please remember that these are done on request, meaning that your print will take longer to be despatched.

Framed Items: If you have requested framing, this will be done as soon as possible, but please allow up to 28 days for delivery.

Courier Delivery: Within the UK and to some European destinations, our courier offers a 48-hour delivery service on working days. If you are outside this area and wish to receive your delivery as soon as possible, please contact us before placing your order. Likewise, if you require a Saturday delivery, please contact us before placing your order.

Courier-delivered and insured items must be signed for on delivery. Please ensure that someone is there to receive your order. We will do our best to ensure that delivery is made on a particular date if requested by the customer, but as we use independent couriers we cannot be held responsible for deliveries not made within a specified time period.  

If you choose an un-insured delivery option, the goods will be sent at your own risk.

DAMAGED GOODS & RETURN OF ITEMS

We hope that you will be delighted with your purchase. In the unfortunate event of any item arriving damaged or not fulfilling your expectations, please read the following information.

Damage in Transit: If the packaging is damaged, make a note of the external damage on the Carrier's delivery paperwork at the time of delivery. Should the Carrier not allow you to do this, the damaged item should be rejected and the Carrier requested to return the package to Colin Woolf Wildlife Paintings.

Examine the contents of your delivery and confirm your claim for damage to Colin Woolf Wildlife Paintings immediately by phone. Written details of the claim should also be sent as soon as possible after delivery. Any packaging must be retained for inspection. Compliance with this requirement shall be a condition of any claim.

In the event that a successful claim for damages has been made, a full refund of the item cost will be given to the customer.

Unsuitable Items: Should an item be supplied that is unsuitable, the customer must inform Colin Woolf Wildlife Paintings immediately. Provided the item is returned in perfect condition, a full refund of the item cost will be given (excluding post and packing).

Cancellation: As a UK consumer you may cancel your order within seven working days, beginning after the day of receipt, by notifying Colin Woolf Wildlife Paintings in writing. The item must be returned undamaged and there must be no creases or finger marks on the returned item. Colin Woolf Wildlife Paintings shall claim full compensation for any loss or expense (packing and delivery costs for example) arising from such cancellation.